March 2010

Last year when I joined HID Global, I was aware of our reputation for having some of the best products and processes in the industry. Coming from outside the industry, I was looking forward to furthering the work our company has done to maintain quality and customer satisfaction as a core corporate focus.

I want to take this opportunity to let you know some of the initiatives we are taking to guarantee that the quality you have come to expect remains in the products and services you purchase from HID Global.

One of the first steps we took was to update our quality policy to reflect the importance of customer satisfaction and quality in everything that we do. “We will provide our customers with the highest quality trusted solutions, on time, every time, through our relentless pursuit of world class practices.”

Digging deeper into the quality policy, there are four guiding principles that are key to enhancing and solidifying our efforts as a quality-focused organization. They are:

• The customer defines quality
• A process focused quality system equals sustainable quality
• Delivering quality to our customers is every HID employee’s responsibility
• Informed decision making is data driven

Through voice of the customer surveys, I’ve heard HID Global customers speak loud and clear: value is all about quality and quality is the most important reason HID customers purchase our products and services. To provide value and increase customer satisfaction, we recognize our products must continue to exceed our customer’s quality and cost expectations.

To strengthen our process discipline, we have an increased focus on our Quality Management System. I’ve stressed that we need to continually refine our processes through best practice sharing and process standardization, where it makes sense.

As part of our global 'Customer First' initiative, I’ve tasked everyone at HID Global to commit to delivering quality products and services to our customers. It is the people in our organization that make this initiative a reality through communication, collaboration and a commitment to a daily discipline in the execution of our processes.

Finally, we know that to continue to move our business forward, we must use data to drive decisions and prioritize issues for correction, and we are committed to doing just that.

There are several initiatives across HID which are currently being implemented that will help us on our journey to deliver quality to our customers. Over the coming months, I look forward to sharing our efforts with you and invite you to let me know what quality issues are important to you and your organization.


Policymakers & regulators around the globe are refocusing their attention on privacy in 2010, prompting renewed interest in the intersection of privacy & security.

To help its members understand the implications of potential new privacy regulation, the Security Industry Association (SIA) recently hosted its first ever webinar on privacy and security.

As a presenter, along with Sam Docknevich from Siemens Security Solutions, I provided an overview of privacy activities at the state, national and international levels. Mr. Docknevich demonstrated Siemens practical approach to privacy when implementing security solutions for its customers.

On the policy front, regulators are revisiting privacy laws and regulations that have been on the books going back to the 1970s. New and emerging technology applications, such as smart grids, cloud computing and social networking, are driving the reviews worldwide.

International privacy standards put forth by the Organization for Economic Cooperation and Development represent international consensus on general guidance concerning the collection and management of personal information. However, the rapid pace of technological change has led some policymakers to consider existing privacy frameworks inadequate.

In Europe, where privacy is a fundamental right, the European Commission is reviewing its data protection laws which were established in 1996. The Commission also appointed its first EU Commissioner for Justice, Fundamental Rights and Citizenship.

And in mid-2009, the EU released recommendations for implementing RFID systems in a privacy-protective manner after holding public consultations for two years. The recommendations could potentially be codified into law after three years if there is no demonstrable effort on industry’s part to adopt them.

The Vice President of the EU recently said that she has “strong concerns about the threat of wider use of RFID to privacy.” She went on to say that businesses must use their power of innovation to protect privacy from the very beginning of the product development cycle.

In the United States, the Federal Trade Commission (FTC) is hosting a series of public roundtables devoted to technology and consumer privacy. The first workshop was held in December and the final workshop takes place on March 17. The goal of the workshops is to determine how best to protect consumer privacy while supporting technological innovation and beneficial uses of technology.

As the FTC focuses on privacy and technology, a reauthorization bill before Congress would give it more rulemaking authority that could potentially lead to regulations to protect consumer privacy. Traditionally though, the FTC has operated on the principle that consumer choice should govern the market barring significant harms to consumer privacy.

Industry can take steps to protect privacy by following best practices, implementing voluntary standards, and undertaking pre-emptive risk mitigation strategies. Addressing privacy through innovation in design, manufacture and implementation will demonstrate to policymakers that new privacy regulations are unnecessary.


If the idea of coordinating a photo ID card printing system seems like a daunting task to you, you’re not alone. I frequently hear from customers that are concerned about using the right evaluative criteria and the proper motivation to select the best system to meet their needs.

From selecting the photo ID card printer with the right capabilities to knowing which security features can protect your organization to designing the card itself, there are a lot of important pieces to the puzzle. By viewing a photo ID card printing system as an investment in the future, smart companies take time to think not only about a) their security needs, but also about b) corporate image. With these considerations and the appropriate investment level to match them, these companies often remark that the ID system is an important part of their corporate image and security infrastructure.

So how can your company successfully get there? In North America, HID has an extensive network of dealers we call FSPs (Fargo Solution Providers). These solution providers make setting up a photo ID card printing system an enjoyable experience, if there is such a thing!

Some of our FSPs have been in the ID card system integration business since the beginning of digital ID systems, dating back over 20 years. You and your organization can benefit from decades of experience they’ve gained from recommending solutions to business issues similar to the one you’re faced with.

Click here to find an FSP in your area that can help with all of your ID card system needs. And please make sure to visit us at ISC West (booth #12051) to see all the latest and greatest Fargo products from HID.

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