Sales Engineer, Physical Access Control, Japan

HID Global
Asia Pacific Asia Pacific

Are you looking for a new challenge within Sales Engineering? Maybe this job as Sales Engineer, Physical Access Contro in Japan is for you!

As a Sales Engineer in Sales Department you will need to be ready and available to support sales account managers, inside sales and partners closely deals with current and prospective Customers, organize regular conference calls and meetings accordingly. You also need to resolve presales technical issues from partners/Global Account and strategic end-users via telephone and the global case management system (Salesforce). 


What you will be doing

Sales support

  • Adhere to case management policy at all times;
  • Escalate cases to engineering, production and product management regarding product problems, enhancements, customer requirements using the global issue management tracking system;

Education / Knowledge transfer

  • Participate in partner events and produce adequate material from input from Product marketing and Product management, presenting the benefits of HID Identity Assurance products to Customers
  • Organize demos and POC to properly represent HID Identity Assurance during seminars, conferences and tradeshows

Tender support

  • Handle the technical aspects of request for proposals in relation with Product Marketing and Product Management
  • Be the interface with Customer Service, among other things, participate in Customer Service and support meetings
  • Organize internal and external trainings for partners and end user 

Field Marketing

  • Collect market feedback with regards to Product requirements and market information  & competitive news from the field, and report to PM / solution marketing team in an argued and fruitful manner
  • Ensure adequate reporting of these activities

Partner support

  • Resolve relevant customer tech support issues for the relevant product line using the global case management system (SalesForce)
  • Adhere to case management policy at all time


What we are looking for

  • Ability to effectively communicate in English and Japanese language verbally and in writing.
  • BEng or BSc in electronics or a similar technical subject plus a minimum of 3 years’ experience in a first line technical or applications support role.
  • Physical access control systems experience is highly desirable.
  • Experience of Low Voltage Systems (CCTV, Access control, Fire Alarm, Intruder Alarm, Public address, IP Intercom system, Car Parking solutions)
  • Excellent IT skills
  • Expertise in integration with third party Building sub systems.
  • Strong interpersonal and communication skills.
  • Excellent presentation skills


"Let’s open the doors to the future – together!

Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.


Would you like to join us in opening doors of the future?