Director, Professional Services (HID835)

HID Global
Ft Lauderdale, FL North AmericaUSFt Lauderdale, FL

HID Global powers the trusted identities of the world's people, places and things. Everyday millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit


We are an exceptional team in pioneering new, people-centric approaches to power the trusted identities required to navigate the physical and cyber worlds with confidence. And we are actively looking for engineers, designers, product managers, supply chain experts, customer service and business professionals to join our rapidly growing team!


If you want to be part of pioneer players at a company that is changing the world, please read on!


Duties and Responsibilities include the following, but are not limited to:


  • Builds, leads and provides guidance to high-performing professional services teams
  • Designs and ensures compliance to services standards and methods
  • Serves as point of escalation for customer/product issues which impact quality of service
  • Provide best practice guidelines and training for in field installations
  • Manage professional service engagement budgets
  • Scope and author statement of works for professional service engagements




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Must have demonstrable experience in leading high-performing teams
  • Must maintain an emphasis on collaboration, professionalism and customer satisfaction
  • Must have a sense for proper escalation
  • Must have the ability to perform multiple tasks simultaneously.
  • Must have a high level of attention to detail.
  • Must have the ability to clearly and effectively communicate with other functional groups.


Education and/or Experience            


  • Bachelor’s Degree in relevant field.  Master’s Degree preferred
  • Must have a minimum of 15 years of experience in an IT/Business leadership role


Language Skills                  


  • Must be able to effectively communicate in the English language; verbally and in writing.
  • Must be able to read and understand order management system, specifications, and other company documentation.


Computer Skills    


  • Must be familiar with MS Office applications, such as Word, Excel, etc.
  • Must be familiar with mainstream Project Management platforms (local/cloud-based)
  • Must be familiar with Oracle or similar ERP system


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Employee works primarily in an office environment, within a well ventilated area, and is exposed to moderate noise levels.


Work Requirements


  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
  • Must be legally eligible to work in the country in which you are hired. 




HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.