Customer Service Advocate - 6 Month Contract

Galway Europe, Middle East and AfricaIrelandGalway
HID Global
Job Type: 
Functional Area: 
Customer Service
Job Level: 

Customer Service Advocate


#Securing your Future!

We are a growing multinational technical security company based in Galway that offers its employees a fun work environment, flexibility and career opportunity.

The Company:

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit or check us out on

The Position:

HID Global is seeking a new team member to join our growing Customer Service team. If you like to work within a fast-paced environment, ensuring that customers get the support they need, through all phases of their ordering experience, this is the role for you. You will be responsible for building and maintaining relationships with all the customers in your assigned region. You will collaborate with and support Regional Sales Managers, Inside Sales teams and the Order Management team within the region to provide an exceptional customer experience.

What we are looking for:

The ideal candidate will have previous experience of working within a busy customer services department helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience. Having some experience in a technological environment would be an advantage. With a minimum of 3 to 5 years Customer Service experience, preferably in a high technology industry. Having knowledge of  Oracle, Sales Force or Agile is an advantage.

You should be able to effectively communicate in the English language, verbally and written. Having another European language is an advantage.

Key skills include having passion for customer satisfaction, be a self-starter and being able to multi-task. We are looking for a person who is a solid team player with a high level of attention to detail.

Why Should You Apply?

  • Excellent terms and conditions
  • Flexibility
  • On-the-job training and development
  • Work as part of a global team

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.