Customer Account Associate (HID1993)

Long Beach, CA North AmericaUSLong Beach, CA
HID Global
Job Type: 
Functional Area: 
Customer Service
Job Level: 
Entry Level

Become a Customer Account Associate in an Innovative High-Tech Security Company

Job ID: HID1993

#Securing your Future!

We are currently seeking a Customer Account Associate to support our customer service department. This position will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

What you will be doing

  • Deal directly with customers either by telephone or electronically
  • Fosters and develops positive customer relations by providing courteous, prompt, and proactive customer service.
  • Ability to manage and prioritize multiple critical tasks with high attention to detail
  • Ability to communicate complex issues to customer, business and or associates
  • Excellent time and project skills
  • Able to exercise discretion and independent judgement
  • Excellent listening, interpersonal, written, and oral communication skills
  • Back up support resource for customer RMA requests
  • Handle multiple administrative activities within Sales Force and Oracle to manage the customer orders
  • Audit and receive all incoming order into Oracle
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Process orders and RMA requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Record details of actions taken
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Additional activities as assigned by manager
  • Serve as backup person for Shipping and Customer Service RMA associate.
  • Obtain and evaluate all relevant information to handle product and service inquiries

What we are looking for    

  • 2-year college degree preferred
  • 2+ years of experience in customer service field
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications (preferred oracle knowledge)
  • Experience with administrative type procedures
  • Numeric, oral and written language applications

Why Should You Apply?

  • Excellent terms and conditions
  • Flexibility
  • On-the-job training and development
  • Work as part of a global team


HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit