Inside Sales Representative (HID1084)

HID Global
Palm Beach Gardens, FL North AmericaUSPalm Beach Gardens, FL

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit



The Inside Sales Support is responsible for generating opportunities by converting leads and responding to marketing generated campaigns. This is a key sales role, which generates opportunities across many product lines. The ISR will work closely with Marketing as well as the Field Sales Representatives to increase pipeline by setting appointments with targeted account lists. Product knowledge is a must as well as the ability to conduct Discovery calls and recording sales activities to achieve KPI minimums. Outbound sales activities are required to generate new business.

Ideally, the individual chosen for this key role will have excellent outreach, prospecting, and teleconsulting abilities. In addition, he/she will need strong time management skills and must willing to prospect and acquire new logos.


Duties and Responsibilities include the following. Other duties may be assigned.

  • Respond to incoming leads in a timely manner and nurture continuously
  • Focus on lead qualification and lead conversion
  • Consistently drive new business through outbound sales activities
  • Conduct discovery calls with prospects
  • Set appointments/meetings for field reps
  • Work with Channel and Distribution
  • Log all sales activity in Salesforce
  • Maintain awareness of all marketing campaigns and messaging
  • Support field sales in all aspects of prospecting and lead generation
  • Attend product trainings/webinars as assigned
  • Support other teams as necessary including Customer success team
  • Coordinate with Customer Service, Operations, Legal and Finance for supporting sales orders and sample orders.
  • Continuous learning of product enhancements.
  • Attend weekly team calls
  • Participate in one on ones and coaching sessions
  • Adapt to changes internally and in the marketplace, learning the competition
  • Ongoing development of sales and technical skills
  • Understand needs/mandates of certain verticals (i.e. Healthcare, Government)
  • Develop understanding of use cases across all product offerings
  • Understand aspects of pricing and quoting
  • Must be able to book/close deals as well



To perform this job successfully, an individual must be able to perform each essential     duty satisfactorily. The requirements listed below are representative of the      knowledge, skill, and/or ability required. Reasonable accommodations may be made      to enable individuals with disabilities to perform the essential functions.

  • Effective selling skills, up to date telecommunication and cold calling skills, as well as good interpersonal skills.
  • Effective and proven database management skills, CRM knowledge
  • Demonstrated time management, communication, decision-making, presentation, and organization skills.
  • Ability to work independently with minimal supervision with a resourceful mindset
  • Ability to perform multiple tasks simultaneously and complete short-term and/or long-term tasks and project assignments on time.
  • Ability to work in a team-oriented atmosphere.
  • Professional appearance and presentation are required.
  • Must demonstrate customer focused mentality.
  • Ability to work across multiple teams and collaborate between departments. 


Education and/or Experience          

  • Associate degree or equivalent training and experience of working within a busy customer services or inside sales environment is an advantage.
  • Minimum 5 years’ experience in tele-sales, inside sales, or sales assistant and a demonstrated ability to understand and achieve stretch targets. Capable of designing and using metrics to deliver meaningful information measuring own performance.
  • Effective up-to-date telecommunications and written communication skills.
  • Demonstrated time management, communication, decision-making, presentation, and organization skills.
  • Experience of working on projects and evidence of delivering to deadlines.
  • Knowledge of the industry, principal actors, and products would be a plus.


Language Skills                   

  • Proficient use of the English language verbal and written


Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows. Web based tools or CRM tools like SalesForce.


Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Minimal Travel may be required.


Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel and fieldwork including international travel, therefore employee must possess or can acquire a valid passport.
  • Must be legally eligible to work in the United States.  



HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran. 

If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.