Customer Support Agent (HID1592)

Location: 
Salt Lake City, UT North AmericaUSSalt Lake City, UT
HID Global
2021-02-10
Job Type: 
Full-time
Functional Area: 
Operations/Manufacturing
Job Level: 
Entry Level

Customer Support Agent - Become a Customer Support Agent in an Innovative High-Tech Security Company

#Securing your Future!

We are a growing multinational technical security company based in Salt Lake City, Utah that offers its employees a fun work environment, flexibility, and career opportunity.

 

The Position

Responsible for providing 1st level support for IdenTrust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution. 

 

What you will be doing:

  • Respond to informational/technical related requests via telephone and email.
  • Create detailed entries of call records into the ticketing system.
  • Work with and troubleshoot in Windows operating system.
  • Build a positive rapport with customers and take ownership of issues raised.
  • Stay current on security policies and practices.

 

What we are looking for:

  • Excellent communication skills and proven record of providing excellent customer service.
  • Troubleshooting and resolution skills, researching problems before escalating.
  • Ability to work flexible hours based on business need.

 

Education and/or Experience

  • High School Diploma/GED; some college course work completed in Computer Sciences.
  • 1-3 years’ experience in customer support or related field.
  • 1-3 years’ experience providing technical assistance via phone.
  • Experience handling high volumes of phone calls.
  • Technical experience supporting network support, browsers, and/or peripherals.

 

Computer Skills  

  • Basic knowledge of desktop tools including Outlook, Excel, Word, and PowerPoint.
  • Knowledge of both Windows and Mac operating systems, and IE, Safari, Chrome, and Firefox browsers.
  • Basic Knowledge of internal computer components.

 

Work Requirements

  • Must be a U.S. citizen.
  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • As a Trusted Role, the candidate must agree to, and successfully pass a comprehensive background check to include:
    • Financial review (credit worthiness);
    • Civil review (public records, judgments, liens, etc.);
    • Criminal background check; and
    • Drug screening.

 

 

HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

 

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.