Produktsupport für Kartendrucker

HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

hid-prod-support-life-cycle.png

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

High Definition Printing / Retransfer Printers

ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
HDPii PlusGeneral AvailabilityApr 23, 2013    
HDP5000 - 2013 SystemGeneral AvailabilityMar 27, 2013    
HDP5000 - 2013General AvailabilityMar 27, 2013    
HDP8500General AvailabilityMar 31, 2012    
HDP600 CR100 v2End of SalesJan 5, 2010Jan 31, 2012Jan 31, 2012Dec 15, 2014N/A
HDP5000 - 2008 SystemEnd of SalesJan 1, 2008Sep 30, 2013Sep 30, 2013Sep 30, 2016HDP5000 - 2013 System
HDPiiEnd of SalesJan 11, 2007Sep 30, 2013Sep 30, 2013Sep 30, 2016HDPii Plus
HDP5000 - 2008End of SalesJan 7, 2007Sep 30, 2013Sep 30, 2013Sep 30, 2016HDP5000 - 2013
HDP600End of LifeFeb 27, 2004Dec 31, 2008Aug 1, 2009July 17, 2012HDP5000 - 2013
HDP820End of LifeJan 3, 2002Jun 30, 2006Aug 4, 2006Dec 31, 2009HDP5000 - 2013
HDP825End of LifeJan 3, 2002N/AAug 4, 2006Dec 31, 2009HDP5000 - 2013
HDP700End of LifeJan 1, 2000N/AN/AMar 31, 2006HDP5000 - 2013

Direct to Card Printers

ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
C50 SystemGeneral AvailabilityNov 18, 2013    
DTC1250e SystemGeneral AvailabilityNov 18, 2013    
DTC4250e SystemGeneral AvailabilityNov 18, 2013    
DTC4500e SystemGeneral AvailabilityNov 18, 2013    
DTC4500e Lam ModuleGeneral AvailabilityNov 18, 2013    
C50General AvailabilityNov 18, 2013    
DTC1000MeGeneral AvailabilityNov 18, 2013    
DTC1250eGeneral AvailabilityNov 18, 2013    
DTC4250eGeneral AvailabilityNov 18, 2013    
DTC4500eGeneral AvailabilityNov 18, 2013    
DTC1000MEnd of SalesMar 26, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC1000Me
DTC1000 SystemEnd of SalesJan 31, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC1250e System
DTC4000 SystemEnd of SalesJan 31, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC4250e System
DTC4500 SystemEnd of SalesJan 31, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC4500e System
DTC4500 Lam ModuleEnd of SalesOctober 27, 2010Apr 30, 2014May 2, 2014Apr 30, 2017DTC4500e Lam Module
DTC1000End of SalesSep 1, 2002Apr 30, 2014May 2, 2014Apr 30, 2017DTC1250e
DTC4000End of SalesSep 1, 2010Apr 30, 2014May 2, 2014Apr 30, 2017DTC4250e
DTC4500End of SalesSep 1, 2010Apr 30, 2014May 2, 2014Apr 30, 2017DTC4500e
DTC400e SystemEnd of SalesJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4250e System
C30eEnd of SalesJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC1250e
C30e SystemEnd of SalesJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC1250e System
DTC400e/C30e Flipper ModuleEnd of SalesJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014N/A
DTC400eEnd of SalesJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4250e
DTC550 SystemEnd of SalesJul 1, 2007Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4500e System
DTC400 SystemEnd of LifeJul 1, 2007Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC4250e System
DTC550/DTC550-LCEnd of LifeSep 1, 2005Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4500e/DTC4500e-Lam
C30End of LifeSep 1, 2005Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC1250e
C30 SystemEnd of LifeSep 1, 2005Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC1250e System
SecureMark WorkstationEnd of LifeMar 1, 2005Dec 1, 2007Jan 23, 2008Sep 1, 2011N/A
DTC400/C30 Flipper ModuleEnd of LifeNov 1, 2004Jun 17, 2008Aug 14, 2009Dec 1, 2012N/A
DTC400End of LifeSep 1, 2004Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC4250e
DTC300End of LifeSep 1, 2004Sep 29, 2006Nov 24, 2008Dec 29, 2009DTC1250e
CardJet C7End of LifeMar 1, 2003Sep 1, 2007Jan 1, 2007Dec 31, 2010N/A
CardJet 410End of LifeMar 1, 2003Sep 1, 2007Jan 1, 2007Dec 31, 2010N/A
CardJet C7 SystemEnd of LifeMar 1, 2003Sep 1, 2007Dec 19, 2006Dec 31, 2010N/A
CardJet 410 SystemEnd of LifeMar 1, 2003Sep 1, 2007Dec 19, 2006Dec 31, 2010N/A
DTC515-LC/DTC525-LCEnd of LifeSep 1, 2002Jun 30, 2006Aug 21, 2006Dec 31, 2009DTC4500e w/Lam
C11/M11End of LifeJun 1, 2002N/AN/ADec 31, 2007DTC1250e
C16End of LifeJun 1, 2002N/AN/ADec 31, 2007DTC4250e
Pro-LXEnd of LifeMar 1, 2002N/AN/ADec 31, 2006DTC4500e w/Lam
DTC515/DTC525End of LifeSep 1, 2000Jun 30, 2006Aug 21, 2006Dec 31, 2009DTC4500e
DTC500LEEnd of LifeSep 1, 2000Jun 30, 2006Aug 21, 2006Dec 31, 2009N/A
C25End of LifeSep 1, 2000N/AN/ADec 31, 2008DTC4500e
DTC510End of LifeSep 1, 2000N/AN/ADec 31, 2007DTC4500e
DTC520End of LifeSep 1, 2000N/AN/ADec 31, 2007DTC4500e
DTC700End of LifeJun 1, 2000N/AN/AMar 31, 2006N/A
C15End of LifeSep 1, 1999N/AN/AMar 31, 2006DTC4250e
C10/M10End of LifeSep 1, 1999N/AN/AMar 31, 2006DTC1250e
Pro/Pro-LEnd of LifeFeb 1, 1998N/AN/AMar 31, 2006DTC4500e/DTC4500e-Lam
4225/4250End of LifeFeb 1, 1997N/AN/AMar 31, 2006DTC4250e
Quatro/UnoEnd of LifeFeb 1, 1997N/AN/AMar 31, 2006DTC1250e